Some provincial regulators require you to outline your refund policy in your Raffle Rules but in other provinces, like Manitoba, this is not a requirement.
Regardless of your region's requirements, we highly recommend that you include a basic refund policy in your raffle rules. This can be as simple as stating that “All ticket sales are final".
Refunds/Voids for Mistakes and Sales Errors
You may encounter a situation where a purchaser has made a mistake in their transaction such as purchasing too many tickets and requests a refund. A publicly stated rule that all sales are final should not keep you from addressing a situation like this as an exception to the rule. Please refer to our help article on processing refunds for help with doing this.