Some provincial regulators require you to outline your refund policy in your Raffle Rules but in other provinces, like Manitoba, this is not a requirement.
Regardless of your region's requirements, we highly recommend that you include a basic refund policy in your raffle rules. This can be as simple as stating that “All ticket sales are final".
Refunds/Voids for Mistakes and Sales Errors
You may encounter a situation where a purchaser has made a mistake in their transaction such as purchasing too many tickets and requests a refund. A publicly stated rule that all sales are final should not keep you from addressing a situation like this as an exception to the rule. Please refer to our help article on processing refunds for help with doing this.
For further assistance, contact your Customer Success Rep or email Info@FundingChange.ca